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At Clutter is the enemy, customer satisfaction is our top priority. We aim to ensure you are happy with your purchase. However, we understand that issues may arise with digital products. This refunds policy outlines your rights and our responsibilities regarding digital products purchased from us in accordance with UK law, including the Consumer Rights Act 2015.
1. Eligibility for Refunds
Under the Consumer Rights Act 2015, customers are entitled to a refund, repair, or replacement if the digital product purchased is faulty, not as described, or unfit for purpose.
1.1 Faulty Products: If the digital product is defective or does not function as advertised, you are entitled to request a repair, replacement, or refund.
1.2 Not as Described: If the digital product you purchased is significantly different from its description, you can claim a refund within 14 days of purchase.
1.3 Unfit for Purpose: If the digital product does not meet the intended purpose that you made known to us before purchase, you may be entitled to a refund.
2. Non-Refundable Situations
Digital products are non-refundable under the following conditions:
2.1 Change of Mind: We do not offer refunds if you simply change your mind after downloading or accessing the product.
2.2 Download or Access: Once the digital content has been downloaded or accessed, you lose the right to a refund unless the product is faulty, not as described, or unfit for purpose.
2.3 Incompatibility: Please ensure your device is compatible with the product before purchase. We are not responsible for refunds due to incompatibility unless the product's system requirements were misrepresented.
3. Requesting a Refund
To request a refund, please contact our support team at [insert contact details] within 14 days of purchase. Provide your order number, a description of the issue, and any relevant screenshots or evidence showing the product's fault. We will respond to your request within 5 business days.
4. Refund Process
If your refund request is approved, the refund will be processed using the original payment method within 7 business days of approval. Please note that it may take additional time for your bank or payment provider to process and credit the funds back to your account.
5. Replacements or Repairs
If the issue with the digital product can be fixed, we will offer a repair or replacement before providing a refund. If the repair or replacement is not possible, or the issue persists, a full refund will be issued.
6. Contact Information
If you have any questions about this refunds policy, please contact us at:
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07936 598916
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26 Oxford Road, Wakefield, West Yorkshire WF1 3LB
This policy is designed to comply with the Consumer Rights Act 2015 and ensure fair treatment of both our customers and company.